Product guides · 3 min read
Make room for a better booking day.
Bring dates, availability and guest details into a clearer daily routine.
Define what a customer can book.
Start with the table, room, service or other resource you offer. Give each option a clear name and review the dates, times and capacity that apply. Clear choices help customers make the right request and help your team understand it.
Collect the details your team needs.
A useful booking includes the customer’s name, a way to reach them and the details of their visit. Keep the form focused on information you will use. Review your booking settings before sharing the page with customers.
Keep the schedule in view.
Make reviewing the booking list or resource calendar part of your daily opening routine. Check upcoming arrivals, changes and requests that need a follow-up. Assign someone to handle updates so two teammates do not give a customer different answers.
Practice a change before a busy day.
Walk through how your team changes a date, handles a cancellation and checks availability again. The examples on this site let you explore the customer side of a reservation with sample data before you decide how your own workflow should look.