Refunds Policy

At JustTenh, we strive to provide our customers with the highest quality products and exceptional service. However, if for any reason you are not completely satisfied with your purchase, we are here to help. Please read our updated refund policy below.

Eligibility for Refunds:

1. Items can be canceled and are eligible for a refund only before the seller accepts the order.
2. Items that are rejected by the seller.
3. Items that are out of stock.

Non-Refundable Items:

1. Gift cards
2. Custom or personalized items
3. Final sale items
4. Items accepted and shipped by the seller (unless they fall under the categories above)

How to Request a Refund:

1. Email our customer service team with your order number and reason for the refund request.
2. Once your request is approved, you will receive a return authorization number and further instructions if applicable.
3. If the item has not been accepted by the seller, the refund will be processed automatically.
4. If the item was rejected by the seller or found to be out of stock, ensure the return authorization number is included in any correspondence.

Refund Process:

1. Once we receive your request, we will inspect it and notify you of the approval or rejection of your refund.
2. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
3. Shipping costs are non-refundable unless the item was out of stock or rejected by the seller.

Late or Missing Refunds:

1. If you haven’t received a refund yet, first check your bank account again.
2. Then contact your credit card company; it may take some time before your refund is officially posted.
3. Next, contact your bank. There is often some processing time before a refund is posted.
4. If you’ve done all of this and you still have not received your refund yet, please contact us at [Customer Service Email].

Exchanges:

1. We only replace items if they are defective or damaged.
2. If you need to exchange an item for the same product, email us with your order number and details about the defect or damage.

Contact Us: If you have any questions about our refund policy, please contact us at:

• Email: justtenh92@gmail.com
• Phone: 069 287 070

Thank you for shopping with JustTenh. Your satisfaction is our priority, and we are committed to ensuring you have a positive shopping experience.